Privacy Policy
Last Updated: August 2026
RG Wellness Clinic respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, booking healthcare services, submitting forms or interacting with our online services.
This Privacy Policy explains what information we may collect, why we collect it, how it may be used and the choices available to you.
1. Information We Collect
Depending on how you use our website and services, we may collect information such as:
Personal Information
- Name
- Email address
- Mobile or telephone number
- Communication details
- Appointment or booking information
Healthcare-Related Information
When you voluntarily provide information for a healthcare consultation, nutrition service or related service, this may include information such as:
- Health concerns
- Symptoms
- Medical history
- Medical reports
- Laboratory reports
- Dietary information
- Lifestyle information
- Information relevant to your requested healthcare service
Please provide only information that is reasonably necessary for the requested service.
Technical Information
When you visit the website, certain technical information may be collected automatically through cookies, analytics or security technologies, such as:
- Browser type
- Device information
- IP address or similar technical identifiers
- Pages visited
- General website usage information
Our use of cookies is described separately in our Cookies Policy.
2. How We Use Your Information
Information provided to RG Wellness Clinic may be used for purposes including:
- Responding to enquiries
- Scheduling and managing appointments
- Providing physician consultation
- Providing Medical Nutrition Therapy
- Preparing personalized diet plans
- Understanding healthcare and nutrition requirements
- Communicating about requested services
- Processing payments where applicable
- Improving website functionality and services
- Maintaining website security
- Preventing misuse or fraudulent activity
- Meeting applicable legal or regulatory requirements
We will not use personal information for purposes unrelated to the reason for which it was collected unless permitted by applicable law or otherwise appropriately authorized.
3. Healthcare and Medical Information
If you voluntarily submit medical reports, health information or other healthcare-related information through our website or associated services, that information may be used for the healthcare service you have requested.
Please do not submit highly sensitive information through a general contact form unless it is specifically requested or necessary for the service.
Where possible, use the designated process provided by RG Wellness Clinic for submitting medical reports or consultation information.
4. Appointment and Booking Information
RG Wellness Clinic may use third-party appointment-booking technology, including Amelia, to facilitate appointment scheduling.
Information submitted through a booking system may be processed by the relevant service provider as necessary to provide booking functionality.
Third-party providers may have their own privacy policies and terms.
5. Forms and Enquiries
The website may use Fluent Forms or other form technology to collect information submitted through contact or enquiry forms.
Information submitted through these forms may be used to respond to your enquiry or provide the service you have requested.
6. Payment Information
Where online payments are available, payment transactions may be processed through a third-party payment gateway.
RG Wellness Clinic generally does not need to receive or store your complete card, banking or payment credentials.
Payment providers may process payment information according to their own privacy policies and applicable security requirements.
7. Sharing of Information
RG Wellness Clinic may share personal information with service providers or other parties where reasonably necessary to provide requested services or operate the website.
These may include:
- Appointment-booking providers
- Form and communication providers
- Payment providers
- Website hosting providers
- Security and technical service providers
- Analytics providers
- Professional or legal advisers where appropriate
- Government or regulatory authorities where legally required
We do not intend to sell your personal information as a commercial product.
8. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Users should therefore avoid sending unnecessary sensitive information through ordinary email or unsecured communication channels.
9. Data Retention
Personal information may be retained for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining records, resolving disputes, complying with legal requirements and protecting legitimate interests.
The appropriate retention period may vary depending on the type of information and the service involved.
10. Your Choices and Rights
Depending on the applicable law and circumstances, individuals may have rights relating to their personal information, including rights concerning access, correction, withdrawal of consent and grievance or complaint mechanisms.
Requests relating to personal information may be submitted using the contact details provided below.
The applicable legal framework and any exemptions or limitations will determine how a particular request is handled. The DPDP framework provides for rights and mechanisms concerning personal data processing and consent.
11. Withdrawal of Consent
Where processing is based on consent, you may request withdrawal of consent, subject to applicable law and the nature of the service.
Withdrawal of consent may affect our ability to provide certain services where the information is necessary for that service.
12. Third-Party Websites
Our website may contain links to third-party websites, services or platforms.
RG Wellness Clinic is not responsible for the privacy practices or content of external websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
13. Cookies
RG Wellness Clinic may use cookies and similar technologies for website functionality, security, analytics and user experience.
Please see our Cookies Policy for additional information.
14. Children’s Privacy
Our website and healthcare services are not specifically directed at children.
Where healthcare services involve a minor, information should be provided by or with the involvement of an appropriate parent, guardian or authorized person, as applicable.
15. Changes to This Privacy Policy
RG Wellness Clinic may update this Privacy Policy periodically to reflect changes in our website, services, technology or applicable requirements.
The latest version will be published on this page with the updated date.
16. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, contact:
RG Wellness Clinic
Dr. Rajesh Kumar G, MD Physician
Email: [email protected]
Website: RG Wellness Clinic
17. Related Policies
For additional information, please see: