Terms and Conditions
Last Updated: August 2026
Welcome to RG Wellness Clinic. These Terms and Conditions govern your use of the RG Wellness Clinic website and the healthcare, consultation, nutrition, booking and other services made available through the website.
By accessing this website or using any of our services, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
1. About These Terms
These Terms and Conditions apply to your use of the RG Wellness Clinic website, online booking facilities, consultation services, diet and nutrition services, forms, report-upload facilities and other services provided through the website.
If you do not agree with these Terms and Conditions, please do not use the website or its services.
2. Healthcare Services
RG Wellness Clinic provides physician consultation, Medical Nutrition Therapy, personalized diet plans, preventive healthcare guidance and other health-related services.
The availability and suitability of a particular service may depend on the individual’s health condition, medical history, symptoms, laboratory reports and other clinical circumstances.
A healthcare professional may recommend an in-person consultation, additional investigation, referral or other appropriate care when required.
3. Medical Consultation
Booking an appointment does not guarantee a particular diagnosis, treatment outcome or specific medical result.
The healthcare professional will exercise appropriate clinical judgment based on the information available during the consultation.
Patients should provide accurate and complete information regarding their medical history, symptoms, medications, allergies, previous diagnoses and relevant laboratory reports.
4. Online Consultation
Online consultations are subject to the limitations of remote healthcare.
The healthcare professional may determine that an online consultation is insufficient for a particular clinical situation and may recommend an in-person assessment or appropriate medical facility.
Patients should not delay emergency medical care while waiting for an online appointment or response.
5. Emergency Situations
RG Wellness Clinic’s website and online booking services are not intended for emergency medical care.
If you have a serious or potentially life-threatening medical condition, seek immediate assistance from an appropriate emergency medical facility or emergency medical service.
6. Diet Plans and Medical Nutrition Therapy
Diet plans and Medical Nutrition Therapy are developed according to the information available about the individual and may consider medical history, laboratory findings, nutritional requirements, lifestyle, dietary preferences and health goals.
A diet plan provided to one individual should not automatically be applied to another individual.
Changes to prescribed medication or medical treatment should not be made solely on the basis of dietary information provided through the website or diet plan.
7. Appointments and Bookings
Appointments may be booked through the booking system available on the website.
The availability of appointment dates and times is subject to the schedule displayed through the booking system.
Patients are responsible for providing correct contact details when making a booking.
RG Wellness Clinic may contact the patient regarding appointment confirmation, scheduling, changes or other service-related matters.
8. Appointment Changes and Cancellation
If you need to cancel or reschedule an appointment, please follow the cancellation or rescheduling procedure provided during booking.
Any applicable cancellation, rescheduling or refund conditions will be communicated through the relevant service or booking process.
Where a separate Refund & Cancellation Policy applies, that policy should be read together with these Terms and Conditions.
9. Fees and Payments
Applicable consultation, diet-plan or other service fees will be displayed through the relevant booking or payment facility.
Patients are responsible for providing accurate payment information and completing applicable payments.
Prices and service offerings may be changed from time to time.
Any applicable taxes, payment-processing charges or other charges will be handled according to the information presented during the transaction.
10. Refunds
Refund eligibility, cancellation conditions and processing timelines are governed by the applicable Refund & Cancellation Policy of RG Wellness Clinic.
Where applicable, refunds may be subject to the nature of the service, whether the consultation or service has already been provided, and the circumstances of the cancellation.
11. Patient Information
Patients are responsible for providing accurate information during consultation, booking and form submission.
This may include:
- Name and contact information
- Medical history
- Symptoms
- Current medications
- Allergies
- Laboratory reports
- Dietary information
- Lifestyle information
- Other information relevant to healthcare assessment
Providing incomplete or inaccurate information may affect the quality or appropriateness of healthcare recommendations.
12. Laboratory Reports and Uploaded Documents
Where the website permits users to upload medical reports or documents, users should upload only relevant and accurate information.
The clinic may review submitted reports as part of an applicable consultation or service.
Uploading a report does not by itself establish a doctor-patient relationship or guarantee a medical diagnosis or treatment recommendation.
13. Website Content
Information published on the RG Wellness Clinic website, including articles, blogs, health information, nutrition information and educational materials, is provided for general informational and educational purposes.
Website content should not be treated as a substitute for individualized medical consultation.
14. Intellectual Property
Unless otherwise stated, the website’s original content, text, graphics, logos, photographs, branding and other materials belong to RG Wellness Clinic or are used with appropriate permission.
You may not reproduce, copy, modify, distribute or commercially exploit website content without appropriate authorization.
15. Third-Party Services
The website may use third-party services for functions such as:
- Appointment booking
- Payment processing
- Email communication
- Forms
- Analytics
- Hosting
- Other website functionality
Use of third-party services may also be subject to their respective terms and privacy policies.
16. Privacy
Personal information submitted through the website is handled according to the RG Wellness Clinic Privacy Policy.
Please review the Privacy Policy to understand how personal information may be collected, used, stored and handled.
17. Website Availability
We make reasonable efforts to maintain the availability and functionality of the website.
However, we do not guarantee that the website will always be available, uninterrupted, error-free or free from technical problems.
Website functionality may occasionally be affected by maintenance, technical issues, hosting problems or third-party services.
18. No Guarantee of Results
Healthcare outcomes vary between individuals.
RG Wellness Clinic does not guarantee a particular medical, nutritional, weight-management or wellness outcome from any consultation, diet plan or healthcare service.
Results may depend on numerous individual factors, including medical condition, adherence, lifestyle, treatment and underlying causes.
19. Prohibited Use
You agree not to use the website:
- For unlawful purposes
- To submit knowingly false information
- To interfere with website functionality
- To attempt unauthorized access to website systems
- To upload malicious files or harmful code
- To misuse booking or communication facilities
- To impersonate another person
20. Changes to Services
RG Wellness Clinic may modify, suspend or discontinue particular services, prices, availability or website features from time to time.
Where appropriate, updated information will be published on the website.
21. Limitation of Liability
To the maximum extent permitted by applicable law, RG Wellness Clinic shall not be responsible for decisions made solely on the basis of general website information without appropriate professional consultation.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
22. Changes to These Terms
RG Wellness Clinic may update these Terms and Conditions from time to time.
The updated version will be published on this page with a revised Last Updated date.
Continued use of the website after an update may constitute acceptance of the revised Terms, subject to applicable law.
23. Contact
For questions regarding these Terms and Conditions, please contact:
RG Wellness Clinic
Dr. Rajesh Kumar G, MD Physician
Email: [email protected]